‘I nearly passed out’: A $640 Uber ride for a 30-mile trip to the airport
Bonnie Lieb said she expected to pay more than usual for an Uber ride from her Sterling, Virginia, home to Reagan National Airport Monday morning. With her car still covered in two feet of snow and her street unplowed, she said, she agreed to pay the Uber surge price of 4.4 times the normal fare.
Neighbours had said an Uber ride to the airport typically cost $50 to $70, so she figured she had agreed to pay about $250 — expensive for a 30-mile trip, but she had to get to Denver for a client meeting.
So Lieb said she was floored when she got through the security checkpoint at Reagan, checked her email and saw her emailed Uber receipt: $640.94 had been charged to her American Express card.
“I nearly passed out,” Lieb, president of the Sage marketing and communications agency, recalled in a phone-call from Denver on Tuesday. “I thought ‘This can’t be right. This has to be a mistake. This is ridiculous.'”
Uber says there wasn’t any mistake. Lieb, a company spokesperson said, ordered the Uber SUV service — the most expensive option. That base rate, it turns out, was $144.76, not the $50 or so cost of the cheaper Uber X option that her neighbours might have used. So the 4.4x surge charge did, indeed, add up to $640.94.
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Source: The Hamilton Spectator